Shipping Policy

Effective Date: June 23, 2026

Thank you for partnering with TF Wholesale Liquidator (https://tfwholesaleliquidator.com/). Because we deal in bulk inventory, pallets, and full truckloads, our shipping procedures operate through commercial freight logistics.

Please review our shipping policy below to understand how your freight is handled, processed, and delivered.

1. Shipment Processing & Handling Time

  • Standard Processing: We ship to all states in the USA for free, orders are typically processed, packed, and secured for transport within 1 to 3 business days after your payment has fully cleared.

  • Operating Schedule: Fulfillments and freight coordination take place during our standard facility hours. Orders are not packed or dispatched to carriers outside of these times or on major holidays.

2. Freight Shipping Methods (LTL & Truckload)

Because of the heavy and bulky nature of liquidation pallets, we do not utilize traditional parcel carriers (like USPS or standard residential FedEx/UPS).

  • LTL (Less Than Truckload): Standard pallet orders are shipped via trusted third-party commercial freight lines.

  • FTL (Full Truckload): Multi-pallet and high-volume orders will be coordinated via dedicated truckloads.

  • Shipping Rates: Free standard freight shipping to all 50 US states is included in the displayed product price.

3. Delivery Requirements

Tell us about delivery access requirements before dispatch so the included standard freight service can be arranged. The buyer is strictly responsible for providing accurate delivery details at checkout.

  • Commercial Deliveries: Tell us whether your delivery location has a loading dock or forklift capable of unloading the pallet.

  • Residential Delivery: If your delivery address is residential, tell us before dispatch. Standard delivery to all 50 US states is included in the product price.

  • Liftgate Service: If your facility does not have a loading dock or a forklift, a truck with a liftgate is required to lower the pallets to the ground. Tell us before ordering if you require a liftgate. We charge no additional shipping or delivery-service fees. Please confirm delivery access requirements with us before ordering.

  • Delivery Appointments: The freight carrier will typically call you at the phone number provided during checkout to arrange a delivery window. If you miss your delivery appointment, contact us to arrange redelivery. No redelivery fee will be charged to you.

4. Local Pickup (Free)

If you prefer to arrange your own transport or pick up your pallets directly using your own truck or trailer, we welcome local pickups at our facility.

  • Pickup Address: 2603 W Storage Parkway, Rogers, AR 72756

  • Delivery time

    Free standard delivery to all 50 US states is included. Allow 1 to 3 business days for processing after payment clears, plus the carrier transit time. Our tracking page gives a typical freight transit estimate of 3 to 7 business days; remote destinations can take longer.

  • Scheduling: You must contact us at least 24 hours in advance to schedule a pickup slot. This ensures our warehouse team has your pallets pulled, staged, and ready for loading.

  • Requirements: You must bring a vehicle capable of safely transporting the weight and dimensions of your order. Our team will assist with forklift loading onto open trucks or trailers, but securing the load is the driver’s responsibility.

5. Inspection & Delivery Damage Protocol

Once a shipment is handed over to the freight carrier from our loading dock, the legal title and risk of loss pass to the buyer.

  • Mandatory Inspection: You must inspect the exterior of the pallets before signing the carrier’s Bill of Lading (BOL) or Proof of Delivery (POD).

  • Noting Damage: If you notice severe damage, torn shrink-wrap, missing bands, or signs of pilferage, you must write a detailed description of the damage on the BOL before the driver leaves. Take clear photos immediately.

  • Filing Claims: Record visible damage on the delivery paperwork and keep photographs to support a freight claim. If you discover damage after delivery, contact us within 30 days with your order number and photos so we can review the issue under our Refund and Returns Policy.

Missing Items or an Order That Has Not Arrived

If tracking has not updated, your expected delivery window has passed, or items appear to be missing, contact sales@tfwholesaleliquidator.com or call/text +1 (479) 278-1674. Include your order number, tracking or PRO number, and a description of the issue. For shortages, keep the delivery paperwork and photographs and report the issue within 30 days of delivery. We will review the order and coordinate with the carrier as appropriate. Verified incorrect shipments and eligible defective-merchandise claims are handled under our Refund and Returns Policy.

Shipping Support

If you have questions about freight delivery, need to submit a commercial resale certificate, or want to coordinate a local pickup, our team is available to assist you.

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday – Sunday: 10:00 AM – 4:00 PM

TF Wholesale Liquidator