Shipping Policy

Effective Date: June 23, 2026

Thank you for partnering with TF Wholesale Liquidator (https://tfwholesaleliquidator.com/). Because we deal in bulk inventory, pallets, and full truckloads, our shipping procedures operate through commercial freight logistics.

Please review our shipping policy below to understand how your freight is handled, processed, and delivered.

1. Shipment Processing & Handling Time

  • Standard Processing: We ship to all states in the USA for free, orders are typically processed, packed, and secured for transport within 1 to 3 business days after your payment has fully cleared.

  • Operating Schedule: Fulfillments and freight coordination take place during our standard facility hours. Orders are not packed or dispatched to carriers outside of these times or on major holidays.

2. Freight Shipping Methods (LTL & Truckload)

Because of the heavy and bulky nature of liquidation pallets, we do not utilize traditional parcel carriers (like USPS or standard residential FedEx/UPS).

  • LTL (Less Than Truckload): Standard pallet orders are shipped via trusted third-party commercial freight lines.

  • FTL (Full Truckload): Multi-pallet and high-volume orders will be coordinated via dedicated truckloads.

  • Shipping Rates: Freight charges are calculated at checkout or invoiced separately based on the total weight of the load, the number of pallets, and your destination zip code.

3. Delivery Requirements & Accessorial Fees

Commercial freight carriers charge additional fees based on the delivery environment. The buyer is strictly responsible for providing accurate delivery details at checkout.

  • Commercial Deliveries: Standard rates assume a commercial business address equipped with a professional loading dock or a forklift capable of offloading heavy pallets.

  • Residential Delivery: If your delivery address is in a residential zone, you must select this option during checkout. Freight carriers charge a structural surcharge to navigate residential streets.

  • Liftgate Service: If your facility does not have a loading dock or a forklift, a truck with a liftgate is required to lower the pallets to the ground. This service must be requested before dispatch and carries an additional fee.

  • Delivery Appointments: The freight carrier will typically call you at the phone number provided during checkout to arrange a delivery window. Failure to be present during your scheduled window may result in the carrier charging a redelivery fee, which will be billed to the buyer.

4. Local Pickup (Free)

If you prefer to arrange your own transport or pick up your pallets directly using your own truck or trailer, we welcome local pickups at our facility.

  • Pickup Address: 2603 W Storage Parkway, Rogers, AR 72756

  • Delivery time

    Free nationwide delivery is included on all pallets, with typical delivery in 3–5 business days depending on your region.

  • Scheduling: You must contact us at least 24 hours in advance to schedule a pickup slot. This ensures our warehouse team has your pallets pulled, staged, and ready for loading.

  • Requirements: You must bring a vehicle capable of safely transporting the weight and dimensions of your order. Our team will assist with forklift loading onto open trucks or trailers, but securing the load is the driver’s responsibility.

5. Inspection & Delivery Damage Protocol

Once a shipment is handed over to the freight carrier from our loading dock, the legal title and risk of loss pass to the buyer.

  • Mandatory Inspection: You must inspect the exterior of the pallets before signing the carrier’s Bill of Lading (BOL) or Proof of Delivery (POD).

  • Noting Damage: If you notice severe damage, torn shrink-wrap, missing bands, or signs of pilferage, you must write a detailed description of the damage on the BOL before the driver leaves. Take clear photos immediately.

  • Filing Claims: Signing the BOL cleanly without noting damage waives your right to file a transit damage claim with the carrier. If damage is noted correctly, contact us immediately and we will help you navigate the carrier’s claim process.

Shipping Support

If you need a custom freight quote, need to submit a commercial resale certificate, or want to coordinate a local pickup, our team is available to assist you.

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday – Sunday: 10:00 AM – 4:00 PM

TF Wholesale Liquidator