Order Cancellation Policy

1. The Cancellation Window

Because our team prioritizes rapid processing and freight preparation, our cancellation window is time-sensitive:

  • Unprocessed Orders: You may request to cancel your order for a full refund within 24 hours of placing it, provided the pallet or truckload has not yet been loaded or dispatched to the freight carrier.

  • Processed Orders: Once an order has been prepped, wrapped, and assigned a Bill of Lading (BOL) for freight pickup, it is considered “in process.” Cancellations requested at this stage may be subject to a 10% restocking fee to cover warehouse labor and preparation materials.

2. How to Submit a Cancellation

To ensure your request is timestamped and handled promptly, email is the required method for all cancellation requests.

  • Email: sales@tfwholesaleliquidator.com

  • Subject Line: URGENT: Order Cancellation – Order +1 (479) 278-1674

  • Required Details: Please include your full name, order number, and the billing address associated with the purchase.

Note: A cancellation request is only valid once you receive a written confirmation email from our support team.

3. Orders in Transit

Once a pallet or truckload has been picked up by the LTL (Less Than Truckload) freight carrier, the order cannot be canceled.

If you choose to refuse delivery or attempt to return the shipment after it has left our facility, the transaction will be processed under our Refund and Returns Policy. In these instances, the buyer is responsible for:

  • Original outbound freight shipping costs.

  • Return freight shipping costs.

  • A 20% restocking fee.

These costs will be deducted from your final refund amount.

4. Custom Pallets and Manifested Lots

Please note that orders for custom-built, specifically manifested, or curated pallets are considered final once warehouse assembly begins. These orders cannot be canceled once processing is underway.

5. Refund Processing

Approved refunds are processed to your original method of payment. Please allow 3–7 business days for the funds to reflect in your account, depending on your financial institution’s processing times.

Need Assistance?

Our team is available to assist you with your order status or questions during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday – Sunday: 10:00 AM – 4:00 PM

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