Track Your Order

At TF Wholesale Liquidator, we know that getting your merchandise quickly and safely is vital to your business. We are committed to keeping you informed every step of the way, from our warehouse floor to your loading dock.

1. Order Processing

Once you successfully place an order, you will receive an Order Confirmation Email. Our warehouse team immediately begins prepping, wrapping, and securing your pallet(s). Please allow 1 to 3 business days for order processing and freight carrier booking.

2. How to Track Your Shipment

Because we ship heavy merchandise and wholesale pallets, your order will be delivered via an LTL (Less Than Truckload) freight carrier rather than standard parcel services like USPS or standard FedEx.

Once your order leaves our Rogers, AR facility, you will receive a Shipping Confirmation Email. This email will include:

  • The name of the assigned Freight Carrier.

  • Your unique Tracking Number (often referred to as a PRO Number).

  • A direct link to the carrier’s tracking portal.

  • A copy of your Bill of Lading (BOL).

Simply click the tracking link in your email or enter your PRO number directly on the carrier’s website to view real-time transit updates.

3. Delivery Expectations

Freight transit times typically range from 3 to 7 business days, depending on your distance from our warehouse.

Important Freight Delivery Notes:

  • Delivery Appointments: The freight carrier will typically call you at the phone number provided at checkout to schedule a specific delivery window.

  • Unloading: Please ensure you have the proper equipment (such as a loading dock or forklift) to receive your pallet. If you require a truck with a liftgate, please notify us before your order ships, as carriers charge additional fees for liftgate services.

  • Inspection: Always inspect your pallet for any visible damage before signing the delivery receipt (Proof of Delivery).

4. Tracking Not Updating?

It can sometimes take 24–48 hours for the freight carrier’s system to update the tracking status after the pallet has been picked up from our facility. If it has been more than 48 hours and you still do not see movement, please reach out to us.

Need Help Locating Your Order?

If you haven’t received your tracking email or need assistance coordinating with the freight carrier, our support team is ready to help!

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday – Sunday: 10:00 AM – 4:00 PM

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