Effective Date: June 23, 2026

Thank you for choosing TF Wholesale Liquidator.

We specialize in wholesale liquidation pallets, truckloads, overstocks, customer returns, shelf pulls, and closeout merchandise. Because liquidation inventory is different from traditional retail products, our return policy is designed specifically for wholesale buyers.

We encourage every customer to review the product description carefully and contact us with any questions before placing an order. Our team is always happy to help you make an informed purchase.

1. Liquidation Merchandise

All pallets, lots, and truckloads sold by TF Wholesale Liquidator are sold AS-IS and WHERE-IS.

Liquidation merchandise may include:

• Customer returns

• Overstock inventory

• Shelf pulls

• Open-box products

• Closeout merchandise

• Untested items

• Products with cosmetic wear

• Items with damaged or missing retail packaging

Because of the nature of liquidation inventory, we cannot guarantee the condition, completeness, or functionality of every individual item. We also do not guarantee resale value, profit margins, or recovery rates.

By completing your purchase, you acknowledge and accept the risks associated with buying liquidation merchandise.

2. Returns

We accept returns only for verified defective products.

We do not accept returns for merchandise that is non-defective or for conditions that are considered normal within the liquidation industry.

Returns are not accepted for:

• Buyer’s remorse

• Ordering the wrong pallet

• Change of mind

• No longer needing the merchandise

• Cosmetic imperfections

• Open-box merchandise

• Damaged or missing retail packaging

• Shelf wear

• Customer-returned items

• Untested products

• Missing non-essential accessories

• Expected liquidation conditions

• Dissatisfaction with resale value or expected profits

All non-defective sales are final.

3. Defective Products

If you believe you received defective merchandise that goes beyond the normal condition expected in liquidation inventory, please contact us within 48 hours of delivery.

To review your claim, we may request:

• Your order number

• A description of the issue

• Clear photographs

• Videos or additional documentation if needed

Once your claim has been reviewed and verified, we may choose to:

• Replace the merchandise;

• Exchange the merchandise;

• Issue a partial refund; or

• Issue a full refund, depending on the circumstances.

Claims submitted after 48 hours may not qualify for review.

4. Exchange Policy

We understand that situations may arise where you would like to exchange your purchase.

If you wish to request an exchange, please contact our customer support team before returning any merchandise.

All exchanges:

• Require prior approval.

• Are subject to inventory availability.

• Are reviewed on a case-by-case basis.

Returned merchandise must be in substantially the same condition as it was received and must not show signs of misuse, additional damage, or missing components beyond the reported issue.

Products returned without authorization may be refused.

Approved exchanges that are not the result of our shipping error or a verified defective product may be subject to additional shipping charges and a 10% restocking fee.

5. Incorrect Merchandise

If our warehouse accidentally ships the wrong pallet or merchandise that does not match your invoice, please contact us within 48 hours of delivery.

Once we verify the error, we will arrange the return shipment and either:

• Ship the correct merchandise; or

• Issue a full refund if a replacement is unavailable.

There is no restocking fee for warehouse fulfillment errors.

6. Freight Damage

Every shipment leaves our Rogers, Arkansas warehouse securely wrapped, banded, and inspected.

If your shipment arrives with visible freight damage:

• Inspect the shipment before signing for delivery.

• Take photographs before unloading.

• Record all visible damage on the Bill of Lading (BOL) or Proof of Delivery (POD).

• Contact us immediately.

Failure to note visible damage on the delivery paperwork may prevent the freight carrier from honoring a freight claim.

Our team will gladly assist you with the claims process.

7. Restocking Fee

Approved exchanges or eligible returns that are not the result of our shipping error may be subject to a 0% restocking fee.

This fee helps cover:

• Inspection

• Warehouse handling

• Inventory processing

• Repackaging

• Restocking

No restocking fee will be charged for:

• Verified defective merchandise approved under this policy.

• Incorrect merchandise shipped by TF Wholesale Liquidator.

8. Unauthorized Returns & Refused Deliveries

Please contact us before returning any merchandise.

Returns sent without prior authorization may be refused or returned to the sender at the customer’s expense.

If an accurately shipped order is refused for reasons other than verified freight damage or our shipping error, any eligible refund will be reduced by:

• Original outbound freight charges

• Return freight charges

• Carrier fees incurred

• A 10% restocking fee

9. Refund Processing

Approved refunds are issued to the original payment method.

Estimated processing times are:

Zelle / Apple Pay: 1–3 business days

Bank Wire Transfer: 5–7 business days

Actual processing times may vary depending on your financial institution.

10. Need Assistance?

We’re committed to making your buying experience as smooth and transparent as possible. If you have questions about a pallet, shipping, exchanges, or return eligibility, please contact us before placing your order. Our team is here to help.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday – Sunday: 10:00 AM – 4:00 PM

TF Wholesale Liquidator

Call/Text: +1 (479) 278-1674

Email: sales@tfwholesaleliquidator.com

Address: 2603 W Storage Parkway, Rogers, AR 72756